Monsieur Cossette, I noticed in the report card section that the commissioner drew attention to the department hiring a consultant, Andrée Delagrave, to make recommendations about how to solve some of these problems. The commissioner said she believed that it was necessary to implement those recommendations. Can you tell us how Andrée Delagrave's recommendations have been implemented and how they relate to what you've presented today, in terms of the work plan, to get to the bottom of compliance?
On November 30th, 2010. See this statement in context.