I come from health care, and we have wait times all the time. All the experts in wait time say “drain the pool”. What we were hearing before is that carrying over backlogs from year to year doesn't work. So are people working overtime? Does everybody just go home at five o'clock every day with huge backlogs, year to year? How do you fix this?
You keep talking about capacity, but I'm not really sure of the consequences to a deputy minister who keeps getting an F. Where does the ministerial accountability fit in, where the minister says this just isn't good enough? I'm still not seeing the consequences.