What is the procedure that you follow once you have received an access to information request? Once it comes in, how is the request processed and who has authority? You said that experts often step in.
What if I sent you an access to information request and you had to explain to me why it takes 30 days to process it?
How do you normally process a request? I'm not talking about exceptional cases. What does a public servant do from the time the request is received up to the moment an answer is given?