There are two groups of people who process access to information requests. There are the experts who work with Ms. McCulloch who specialize in the Privacy Act. It is increasingly difficult to recruit these persons from within the public service. This problem isn't exclusive to DFAIT. It is something all government departments are experiencing.
The second group consists of individuals who are experts on specific questions.
For example, DFAIT is divided into different units that specialize in geography, in international security or in information. There is a shortage in these areas of persons who specialize in the Access to Information Act and in the Privacy Act. It is hard to recruit people to work in these groups.
The department trains experts on the job.