Some of them don't know and some of them choose to ignore it. I'll talk about two recent things my office has done to illustrate how I want to continue dealing with this.
I said in my presentation that investing in experts in information technology and knowledge of information technology is hugely important. Both of our laws are technology neutral, but as time goes on, we have to adapt to the mediums on which personal information is carried.
In terms of people who aren't aware of the implications of using some of the new technology, we've recently done a couple of interesting blogs, one of which talks about a new software kit—I happened to read them myself—that allows you to hack into other people's doings online, basically, and also the general danger of using unencrypted wireless networks that may be emanating from cafés and so on. This makes their information very vulnerable, so we hope a lot of Canadians will read that.
We also did an audit that we reported on in our last privacy act report, and that was on the use of unencrypted Wi-Fi messages by the government. We found that quite a few departments and agencies, a majority in our sample, had people who were functioning on wireless networks outside of the firewalls of the Canadian government, in spite of the clear directions of CSIS. That's the second group that I would say should know; they have been given instructions on what not to do and they do it anyway.