There are two major criteria. The first is urgency, meaning that they concern freedom and security of the person or matters of public health for Canadians. The second applies in situations which have a major impact on Canadians. For example, the recent case involving allegations of political interference is deemed to be a priority because of its impact on Canadians and on government accountability.
That is pretty well the way the system works. This allows us to ensure tighter management of these files. Also, every time I read a complaint, I ask the Assistant Commissioner to follow up on certain files that I want to monitor.