Maybe I'll start with the last question first. There were a number of steps that were taken to increase that response rate. I think the key was to bring it to the attention of senior government officials and ministers that their response rate was unacceptable. So we did a number of things. In our annual report, I mentioned that we started reporting, on a ministry by ministry basis, what their response rates were. That attracted a fair amount of media attention each year, as it was reported that a particular ministry may have had a 20% response rate.
Also, we worked with the government to include in deputy ministers' employment contracts a responsibility to improve the access to information regime. That brought it to senior management's attention. It became something that deputy ministers are measured on. That message quickly made it through to people reporting to them, that this access to information was no longer a nuisance; it was part of everybody's job and couldn't be put off until there was time to do it.
You mentioned how we protect personal information. Did I get that right, from the translation?