The information we've always used has just been information. It's basically been like a fax. The last point discussed taking information and putting it on the news; that's not really thinking there are people out there who would want to look at that issue in more detail. If they wanted to find more detail, they would have to go through a very long process to try to find the actual information that was involved.
Like it or not, today we're being dragged along by a lot of technological development that's happening around the world, emanating from a few centres of incredible innovation. We're barely tapping into these, and it's mostly coming from companies like Google. One of the most important trends is that the information itself is becoming more structured. Sometimes these structures are intentionally applied. If a spreadsheet is released, then somebody else could take the data and learn a statistic about a region, but sometimes that information can be extracted using different methods. By using these different methods, such as those I used in the hospital case, we can start to understand that if it's a Tuesday afternoon at four o'clock and it's the day after New Year's, then this might be the best clinic to go to.
We never really want to think of computers replacing humans in their roles, but we always want to think of computers augmenting the work of humans, adding information, and being an agent. The most advanced systems that are being developed around the world are focused on this kind of intelligence, on adding to information, so that it can create a much more informed view of the systems we interact with.