The trap is in the pervasiveness of technology in accessing information. At the moment, as Mr. Caron said, information is no longer printed, it is diffuse and intangible. As a result, we tend to think that it is a technology issue. So then we deal with the people working in technological systems and computers because we think it is about machines and software.
But information also has to do with organization, the creation of information, and dissemination. It has a lot more to do with people from other disciplines and with information professionals.
In our organizations, and I’m thinking of municipalities, we have very few information professionals. We have a lot of computer experts, some archivists to take care of historical and archival documents, but that’s all. Staff members are not trained to manage their information.