If the culture had been focused on the customer, it probably could have been. The whole open government initiative is flipping things around and looking at ourselves and how we look to the general public in this case. The general public never really made use of the Federal Register. I grew up in research libraries; we had the Federal Register delivered all the time and it was never used. It's because of the technical language, the bureaucratic language that's used in the document itself. Thinking about it from how useful this is from a user perspective is something that's never been addressed before. That all came from open government.
On March 2nd, 2011. See this statement in context.