You've heard from me the leadership involvement in access to information. I'm sitting here, and I told you that I wasn't happy and that we're working very hard to improve on our situation.
I want to go to the history—two seconds, it's very important—because yes, we knew access to information was going to affect CBC/Radio-Canada. So we went around and we did our due diligence. We went to the Treasury Board. We tried to find out from the Treasury Board what their experience was and what the experience of different organizations was. We went to the BBC. We asked the BBC, how are you dealing with this? Remember the BBC has 30,000 employees, three times more than we do. It serves about 75 million people, about two and a half times what we do. In 2005, when they started this process, they were getting about 80 requests per month. Based on the fact that they had 10 people inside their shop for 80 requests a month, we figured half, maybe, for a population of our size, and we staffed accordingly. No way in the world could we have foreseen 434 requests. That was simply off the chart.
So we did our diligence. We thought that we had prepared accordingly. Obviously we didn't. We were surprised, and we have been trying to catch up ever since. And as you saw from the numbers I quoted to you, we're getting better, and we're still working on it.