I'm reluctant to change a grade without having seen a full year's analysis of data. I don't do that. I have noted improvements. I'm satisfied with the improvements. The reason I'm reluctant is that it has happened in the past that with the best of intentions people say in their responses to the report cards that they will follow up and that they will implement action plans, and they do not follow through. So we will see with the follow-up.
I'm pleased with the way our investigations are going with the CBC, with the cooperation we're getting with the CBC as part of these investigations. I'm pleased to see that the delay complaints have gone down significantly. We're now dealing with refusal complaints, which is where I always say all institutions should be.
As for deemed refusal, I agree with you. The law says no deemed refusal, and that should be everybody's goal.