Thank you, Mr. Chair.
I have a quick comment and a question to make. I too want to thank you very much for being here and answering forthrightly. I understand this is a difficult situation for you to be in as well.
You've talked about different things. We've talked a little about the need, or not, for more training, whichever way we've talked about it. You've freely admitted that it was definitely just a dumb mistake, and mistakes are made. What can you tell us as a “go forward”, so that other staff members wouldn't face a situation like this? What would you recommend?