Yes, certainly. In fact, I was astounded by the Canada Border Services Agency's report this year. They have made tremendous strides. They went from a deemed refusal rate of over 60% to 30% and to very low this year—I think it's 4.7%. So there is hope for the Department of Foreign Affairs if they can follow the same curve, because CBSA also has quite complex types of information.
But really, the recipe for success essentially is the leadership at both the ministerial level and with the senior officials of the institution; adequate resources being put into the access to information section of the department; ongoing training, not only of the access professionals but within the institution, so that there is a culture of transparency that gets developed and sustained; and full delegation to the coordinator of access, which we strongly believe in--we don't believe in diffuse delegation orders. We think this is the recipe for success.
By the way, what they've done at the RCMP is that the person in charge of making the decisions is someone who has intricate knowledge of law enforcement, so the person there is not only an expert on access to information but also an expert on the subject matter of the institution. That, we think, is a recipe for success.
The duty to assist a requester is part and parcel of the culture of the access office. The consultation processes are given great support and they are respected. So they respect the consulting institution and the timeliness of it, and they work very hard at having sound information management practices.
That's the recipe for success. When you have all of these practices, usually institutions do very well.