No. They are getting fewer requests and complaints. One thing's for sure: they used to get a lot of requests because they weren't responding on time or because they were charging a lot of fees. Those administrative complaints seem to have abated significantly, and that's great because now they can deal with their actual substance. This is the message I give to all institutions, by the way, and these admin complaints are coming down system-wide because of that.
This is what concerns me: they seem to get a request, and on the mere wording of the request, they make a decision on the application of 68.1—without retrieving the records, without going through the relevant pages of the records, and without using this evidence to decide what is disclosable as an exception, under general administration, to the exclusion provision in the act. They seem, based on these guidelines, not to be doing that work. I'm concerned about that, especially in the context of not having any decision on 68.1, on the substance of this so far. They're making those decisions. The other thing—