There is also the fact that some people often send in several access to information requests at the same time. You said something somewhat surprising. You said that Mr. Drapeau's office had submitted 72 requests the same day. Is that a common occurrence? Is that one of the reasons why you didn't do as well as you would have hoped to do? Perhaps it is a tactic to try and slow down your system for processing access to information requests.
On November 24th, 2011. See this statement in context.