I would also like to talk about the 20% rule. You mentioned that some people, with a single phone call lasting 10 minutes or so, could change a major part of a decision, or something very important. I would like to know how to reconcile all of that. It has to be 20% of the duties. When it is less than that, it flies under the radar, as my colleague said. With a single phone call, some very influential people can change a lot of things.
On December 13th, 2011. See this statement in context.