I'm actually quite proud of the team. First of all, when the Lobbying Act came into force there was a lot of education that had to be done on the new requirements, for lobbyists and even for staff. So there was a lot of time spent going back and forth on corrections and a lot more time spent on having to explain the legislation and help the lobbyists register. But in addition to that, the team did an internal review of how things were working and determined that doing electronic e-mails, for example, would be faster. Also, there were improvements put into the LRS so that when a file comes in it's automatically assigned to the responsible adviser, as opposed to having to have somebody else open it and decide who to give it to. So they've been finding different ways to improve.
On September 22nd, 2011. See this statement in context.