The two crown corporations that have really stood out in the last five years, since the Federal Accountability Act, are definitely CBC and Canada Post. Canada Post does not have a high number of complaints, but compared to the number of requests they get, their ratio is very high.
Last year, I did a report card and issued a red alert. I've only done two red alerts since the.... One was the Department of Foreign Affairs and last year it was Canada Post. In fact, I had a meeting with the head of Canada Post yesterday to discuss this. They have a very high ratio of complaints. Aside from that, the main institutions in the top tier are CBC, Canada Revenue Agency...Correctional Services Canada had 100 complaints. There's also National Defence, the Privy Council Office, the Department of Foreign Affairs, and Citizenship and Immigration Canada. For instance, if you take Citizenship and Immigration Canada, I now have 67 live complaints, but they get around 50,000 requests. So in fact even though they're high up on my list, if you wish, they're actually very efficient at handling their volume of requests.
The number here is not necessarily the ratio you're looking for, but these are the institutions that are the core of my work. If you look at our annual report, there's usually a list every year. I highlight the top ten in terms of number of complaints. It's fairly consistent too. I would say CBC is a recent addition, but the list of the main institutions is fairly constant.