I find that a very interesting approach. It seems to be counterintuitive to some of the common wisdom of the day, which is that you cut the civil service and then you hire staff when you need them. I saw how Mike Harris's common sense revolution went through numerous departments and then ended up actually having to hire back the civil servants, now that they were independent consultants, at a higher rate.
You're telling us that by bringing your own in-house capacity, you're reducing costs and you're able to manage the case files better? Is that...? Do you think that's a model that might work in other departments?