Thank you, Madam Chair.
Thank you very much, Commissioner, for being with us once again. It's always a pleasure to see you.
Certainly, in the time I've sat on this committee, I've seen remarkable progress being made in your office since you instigated the new work plan and your new methods of clearing up some of the backlog. When I look at the figures in your report that you gave to us, you really have brought the caseload down that is being referred over from year to year. I think that is great.
One of the things that you talked a little bit about with my colleague was the reduction in administrative complaints. I think that's very important. Can you talk a little bit more about that? I know that you said that you felt that the administrative complaints were part of the biggest waste within the system. Can you just elaborate on that a bit more and tell us how they're being reduced? What's happening that's making this action take place?