I can't give you a complete diagnostic for that because I am not privy to all the information requests that go to the departments. I see only the complaints. What I do see is that there is a significant reduction. I probably intake about 30% administrative complaints on the overall inventory; it used to be 50%. And we're closing them. We're closing more than we're receiving, so we're actually really making a dent in there. That's why my inventory now is basically all complex cases. This is exactly where I want to be, by the way. These are the important cases. This has to deal with what information is going to be disclosed to the requester and the complainant.
With administrative complaints, it's not about the information that's disclosed, it's about when it's going to be disclosed, or how much the department is going to charge for disclosure. There is very little clout, very little deterrence, because these cases can't really go to court. It's a little bit complex on the legal side, but normally speaking, these cases are not cases I would take to court for disclosure.
As to what's happening in the institution, we are completing our third-year review in terms of the report cards. The report cards are going to be completed and tabled probably in May, and I think that will complete our three-year review. We've made a lot of recommendations. These report cards dealt with administrative complaints. I think we'll have a really good snapshot, and we'll see then in more detail what is happening with the institutions. If you remember, three years ago we did 24 institutions. Those represented about 88% of all access requests across the system, so we had a pretty good diagnostic then of what was happening.
For this report card this year we did 18 institutions. We did the 13 that failed and the five that got a C, because those were at risk. We'll see then what the diagnostic is going to be. That will be in May.
We don't have that completed yet, so I really can't share that with the committee, but definitely that goes to Parliament and to the committee. I think we'll have a much better diagnostic at that point. If that shows a clear improvement, then it should reflect what's happening on the complaint side.