Well, as I said, the requests are increasing this year, and this is quite a significant increase from comparative past years. So, we'll see what that has as an impact.
In terms of our complaints, we'll probably end the year at about 1,500 received complaints, which is a bit of a decrease from last year. I think last year was about 1,600. But, last year, we had a large spike in July of over 200 cases from one complainant with one institution. If I don't count that, we're about even from last year. The two previous years before that, there were a lot of complaints with CBC. We definitely saw a huge shift after the FAA in terms of an increase in complaints. It seems to be stabilizing right now.
The other thing that is happening is that there is a reduction in administrative complaints. This is, in my view, an extremely positive sign. You know, we've been working very hard in the last two to three years. We have been going around to departments, talking to deputy ministers, urging them to not have administrative complaints in their office, and to basically deal with the requests on time, because administrative complaints are a bit of a waste of time, money, and resources for all involved in the system. They actually don't provide faster or substantive releases of information to the requester. To me, the administrative complaints are the big waste in the system. As much as we can reduce that, that's a gain for the system overall, and it seems to be what's happening. I think that's really positive.
The other thing I'm seeing on the statistics this year—and I think it's worth mentioning because I've been really making this point for quite some time—is that one of the key indicators of the health of the regime is the number of requests where all of the information is disclosed. I've been saying, every time I've been before this committee, that there has been a steady decline in that statistic. Well, this past year, there's actually been an improvement. I think that is something that should be mentioned here. I think that's a very positive sign. We used to be at only 16% of all requests where all information was disclosed. The latest published statistics indicate 20%. That's a good increase. I'm hoping that there is perhaps a movement with the open government, and that the message is getting across and we're seeing a change.
It could be related to national security and international affairs. Obviously, our situation is changing there, so maybe less information or less requests where there were exemptions. It's too early to tell. I'm hoping the government will ensure that this trend continues. I think that's key.
Perhaps, one last point I would to make, Madam Chair, in terms of other institutions saying that they cannot reduce their budget, my office is lapsing 0.1% and 0.2% of its overall budget in the last two years, and that includes an additional $400,000. I don't think that there are many federal institutions that actually do not lapse money, like my office. I think that when we look at the budget of our office, year-over-year, there is very little money left. My internal audit committee always asks us to give them an update on our budget because we walk such a fine line all the time.