On complaints respecting the government, the key issue has always been, “Can I get access to my personal information?” or “If I have access, I don't believe it's everything.” We know there are very few Canadians in public security files who don't have access to their personal information, for allowable reasons. This is distinct from the private sector, where it's the use of personal information. Sharing with other organizations is the main subject of complaint.
On time limits, it's almost 40%. This is a very specific issue, and I wonder if it is a very useful part of the law in this day and age. It allows a person whose request has not been answered in 30 days to make a complaint. This is overwhelmingly used by people who are incarcerated. We then work with them to resolve the complaint and the substance of the complaint. Correctional Service Canada is a big subject of complaints. But I don't know if that mechanism is as efficient now in 2012 as it was when the act was initially drawn up.