Thank you for those questions.
In relation to change management, I would say we don't have a choice. We may not be changing fast enough to follow the issues. I know our staff often finds the rate of change that we have to maintain very difficult. In my opinion, either we change or we become largely irrelevant to the privacy problems of Canadians. That's the world in which we live and we have to deal with it.
For the future, increasingly in the online world, the mobile world, the implications of things like geospatial technology and biometrics continue to be in the forefront of our thinking. We rely on our four priorities to guide us. Genetic technology has huge implications for privacy. We talk about it for policing, but there's also the private sector; there is commercial business in genetic testing. There are issues around identity management. Identity theft is a huge online criminal activity. We haven't mentioned public safety and the use of drones. This will be a whole new era of public safety issues. As the web itself changes and then links with other technologies into a total technological environment, it will be a challenge for us to figure out the limits of this total surveillance capability.