Thank you.
As I have said before, to me education is key in ensuring compliance. The only way to comply is to actually know what the rules and responsibilities are. We have seen that on the registration side, for example, as lobbyists have become better informed about the rules. One of the reasons, too, aside from streamlining our process, is that we have been able to improve the registration side. We ensure that when we are responding to questions that come in from the public those answers are shared so the staff is aware of the types of answers we are giving out. The registration advisers are seeing responses, for example.
On the investigation side, it's about compliance, as Mr. Del Mastro said as well. When we're verifying the monthly reporting, we're educating as well that this is out there, and we're finding out what types of meetings are arranged just by asking the questions for verification.
With regard to internal services, that's one of the things for which I need to strengthen program evaluation, for example. That will allow us to then better assess how the education is making a difference in terms of objectives of these other programs.