Is this an official question?
If you Google Nexopia, it's one of the first things that comes up. You'd have to be incompetent to not know this was an issue, and the previous owners brought it up as well. It's a pretty obvious issue.
I would not have bought it had I not, in all candour, found a privacy lawyer who understood the process and who to call. I wouldn't have known who to call or what to ask. I would not have bought it, but we were able to engage and they were able to provide direction, and then they stood by their word. They did what they said they were going to do. They certainly weren't on the hook to do it, but they have played the role we hoped they would play.
We haven't finished implementing all the recommendations, but like anything else, when you really engage in what it is, the true deletion thing that your colleague brought up earlier...once you're really engaged in what it is, it gets a little easier. You get them up closer and ask if you can do this or that and if you can get that done.
Again, I don't want to speak too much for the prior owners, but I think they froze up a bit at the enormity of it and they said they were done.