Actually, we've heard contrary to that, that she doesn't have that cooperation necessarily from across the industry. It's one thing to respond to a complaint, but there doesn't seem to be a lot of cooperation to have that complaint resolved and enact a penalty. The concern is whether we need to provide her, as one avenue, with a bit more power in order to ensure that the envelope isn't so continually pushed. Then they apologize that we have to have a way the commissioner can in fact exact some degree of response from the companies.
On November 20th, 2012. See this statement in context.