As I indicated, I've been at this now for a long time. When I came into this job I was not involved in politics in any way. I knew about it, I voted, but that was the extent of it. This has given me the opportunity to learn a lot about what you go through, what your job is about, and it helps me put your job into perspective vis-à-vis the rules.
Interestingly, I can often meet with somebody and talk about their family, talk about their community, what's going on in the riding, and then I have a sense, when we talk about the rules, whether they really understand them. When I'm responding to these inquiries, I have a sense of a little bit of their personal side and what they're really like. I'm a very firm believer in using good common sense—following the rules and the law, but also using good common sense.