Thank you for your question because this is good news. This is a good news story. Indeed the complaints have increased, yet through the efficiencies we have managed to build into our processes through the modernization process the commissioner was just referring to, we have been able to actually reduce timelines.
For example, in spite of an increase in complaints, we have reduced the timelines for the complaints' management or treatment from 14.3 months to 12.6 months.
In addition to that, we have an increase of 46% in early resolution, which means the complainant doesn't even necessarily have to file a complaint that goes through an investigation, but gets resolution in a timely fashion.