Thank you very much, Mr. Chair.
Ms. Legault, I want to congratulate you and your office very much. Your reports clearly show that you're making tremendous progress, that you are providing very good service as long as you have cooperative agencies that you are working with. Then we have agencies like the CBC and some of these other crown corporations that have made a decision that they're not going to cooperate—Canada Post and others—and I'm sure you must be frustrated. I think we as parliamentarians are frustrated by that as well.
One of the questions I have for you is, how do you determine the level of investigation of a complaint? How do you weed out nuisance complaints or bulk complaints that come in from one complainant who files multiple applications or multiple requests for your office to look into things?
I know this has been a problem in the city of Mississauga, where I'm from, with its municipal ATIP program, where there have been two or three individuals who have barraged the office. I'm not familiar with how you deal with that. Maybe you can enlighten the committee.
How do you make sure that you're prioritizing legitimate, responsible requests for service in your office versus ones that are really nuance or nonsense complaints from complainants? Do you have a process to determine that, and how do you and your excellent staff make that decision?