Each year when you publish your report card and you give agencies ratings A through F, etc., some go up and some go down. When you're looking at that, what's your follow-up with those crown corporations and agencies? As an example, I think you said you gave an F this past year to Canada Post.
Maybe they're completely caught off guard. Maybe they think they're doing a good job. I don't know. You've rated them and you came up with the rating of F. It was F one year for the CBC, but A the next year, so obviously something happened. What follow-up do you and your people do with those agencies or government departments to make them all As? We want them all to be As, and I'm sure they want to be As, but they're not.
Do you take specific steps? Do you contact them very quickly thereafter and tell them you're happy to provide your staff resources to help them, so that they have a system in place that gets them that top grade the next time the review is done? Maybe just take a minute or two and explain how you interact with those departments or agencies to improve their performance.