I would like to come back to the cost issue.
Ms. Legault, you said that it made no sense for someone to have to pay up to $500 to obtain documents. You said that you should adopt measures to make those documents available. You also said that the process could even end up costing you more and that it would perhaps be better to abolish those fees.
Don't you rather think that the government could care less about that $500 and that the goal is simply to discourage people who don't have that kind of money from submitting complains? An ordinary person cannot necessarily afford $500 for information. The government thinks nothing at all of spending $10,000 to prevent people from submitting complaints.