Yes, exactly as the commissioner mentioned, evaluations of staff account for the number of transactions they've done, so basically how many people they've put in compliance, how many people they've dealt with on their annual reviews, and so on and so forth.
We've developed some service standards within this area as well, because there are some very tight deadlines for initial compliance, for example. Advisers need to be able to report back to the public office holder in a timely fashion, so there are service standards we've established there. Advisers are aware of them, and when they're evaluated, we look at everything, not just the numbers but also the quality of the advice that's provided.