I stopped at a bank machine at a bank in Ottawa one night and took money out. The very next morning, the caisse populaire in northern Ontario called my wife and said, “We think a fraud has occurred.” They had identified that my card had been compromised, and the very next day the passwords were changed.
That was extraordinary. That doesn't happen all the time. It made me realize that I could have gone a month without realizing that I had been compromised. My bank account could have been cleaned out because I'm on the road, and I'm not paying attention.
Mr. Cormier, how important is it when someone's information has been breached.... What is the timeline to inform them so that they can take preventive steps? How important is it to have a quick response time?