Thank you kindly.
Ms. Brown, you may have a chance to answer my next question.
Ms. Gardner-Barclay said that 2,800 pieces of mail were sent to the wrong person. A constituent of mine came to see me with a letter telling him he was now eligible for old age security. With his letter was another one addressed to someone else. Clearly, both letters contained very confidential information. And I, myself, alerted the CRA about the situation.
If it happened in my riding, I assume it has happened to many people. You said 2,800 were affected. What do you do when that happens? Why were 2,800 pieces of mail sent to the wrong person?
You said it represented a low percentage of all CRA mail, but it still seems like a lot of people to me. We are talking about 2,800 people whose identities could potentially be stolen as a result. And to me, that's very serious.