Mr. Chairman, I'm going to return to the question that I was beginning to ask before I was so rightly interrupted, and courteously interrupted, I must say, but it seems like an oxymoron, doesn't it? But it was of note because my time was obviously up.
Let me go back to the question of the breaches. When I asked about the processes you had in advance of last year to avoid them, you focused mainly on the breaches that were not misdirected mail. Let me refer to the 2,800 examples of misdirected mail. I guess the key question would be, what have you changed since January 1 of last year? That will really tell me both what it was and what it is now.