Thank you for your question.
It's a very important issue. Our goal would be to have no misdirected mail, if that were possible, and we've put many steps in place.... I don't know when your situation occurred personally, but what we've put in place in the last year is a protocol whereby as soon someone advises us that there has been misdirected mail, our security people get back to them within a day and we find a way to retrieve the misdirected mail.
Our norm is that we're getting it back within four days. Of the mail that's misdirected, we manage to retrieve 95%. We look to see what the cause of the problem was so that we can try to reduce the risk of its happening again, and we advise the taxpayer, if we feel that there's been the potential for harm.