Ms. Helen Brown at the Access to Information, Privacy and Ethics Committee

On April 8th, 2014. See this statement in context.

April 8th, 2014 / 12:05 p.m.

Director General, Security and Internal Affairs Directorate, Finance and Administration Branch, Canada Revenue Agency

I can come at your question a couple of different ways.

What we've done in the last couple of years is we've started to centrally manage the reporting of misdirected mail so that we are able to better manage it. When we do hear of cases of misdirected mail, we can contain it, we don't send any more mail to that address. We retrieve the mail in, as I said, 95% of the cases. We try to find the root case of the misdirected mail so that we can correct it and reduce the risk of it happening again.

See context to find out what was said next.