If I may add a few words. In the survey we conducted in 2007 in Quebec, we had a few questions about the level of satisfaction regarding the number of institutions that had dealt with victims. Among the victims of identity theft, the levels of satisfaction were much higher toward banks than toward the police.
I know the bank lobby is here, but I'm saying that we also have to rethink the way that police organizations deal with the victims of identity theft because for many police officers this is not a real crime. This is absolutely false because we know that it can also not only have financial but psychological implications for victims.
Although they are more responsible, the banks are doing a better job than the police in dealing with victims. We also have to maybe understand how we could make victims feel more welcome and treated better than they are currently.