Thank you both for being here.
Mr. Levin, I'll start with you. I bank with TD, but I have a CIBC Visa. In both cases my debit card and my credit card have been stopped at various times. It was my fault because I forgot to tell them I was somewhere and it triggered whatever software they have that spots anomalies. While it's a pain in the neck at the time, I do appreciate it.
You talk about the banks, about the upside and downside and the bank saying there's no upside. If there's no upside, then there must be a downside for them. Do we look at penalizing the downside more? If I'm the chairman of the Royal Bank of Canada and I tell you that there's no upside to this, how do you respond to that? How do you tell what is the upside for the bank?