Welcome today. It's a pleasure to have you all back here.
Ms. Dawson, I want to touch on something you said in your opening statement, that over the last three years, you've had some 47,000 complaints to deal with. You mentioned that you're implementing a strategic approach to managing your caseloads.
Do you want to elaborate a little on that and share with the committee the strategic approach you're taking with your investigators and in your office?