Mr. Philip Fisher at the Access to Information, Privacy and Ethics Committee

On May 29th, 2014. See this statement in context.

May 29th, 2014 / 11:45 a.m.

Senior Director, eChannels Risk Management, Integrated Business Control Services, Canadian Imperial Bank of Commerce

I can continue, if you'd like.

Certainly, looking at some of those electronic access agreements is somewhat intimidating for consumers. But from a bank's perspective, we try to understand that our clients are not technology experts and are not information security experts, and so we try to keep expectations of them fairly low. We want you to have anti-virus, and we want you to try to protect your computer, but we understand that this is difficult for some clients to do.

We review these cases on a case-by-case basis. We would look at one and ask whether we are erring on the side of the client: are we giving them the benefit of the doubt?

See context to find out what was said next.