Thank you, Madam Dawson, for being here.
I want to talk a bit about some of the investigations. You have self-initiated investigations and you also obviously respond to complaints. My understanding is that you do more self-initiated investigations than complaints. Complaints.... I mean, all of these things obviously take time, and some people think too long, but my understanding is that it's improving.
First of all, what criteria do you use to self-initiate an investigation? What prompts that? Do you think you're diverting attention away from complaints you receive that may or may not be more relevant?Those are the things that people are seeing out there, so to speak, and maybe they're not getting the attention they deserve because you're concentrating on self-initiated investigations.