I don't sense we're going to agree here. I just wanted to leave it with you, but I did want to leave you with kudos here. It is really worth all of us congratulating you. I've been looking at these percentages of requests closed within 30 days, and it really is very much to be commended. I see since 2005-06 you've gone from 59% of the requests closed within 30 days to 65% now, which is a 6% increase and I want to thank you very much for that.
On December 4th, 2014. See this statement in context.