Yes. In terms of volume, there has been a significant increase in the number of complaints under both the Privacy Act and under PIPEDA, if we look at a period of several years. In the last year the increase under the Privacy Act has been less important, approximately 10%. Under PIPEDA, the private sector legislation, it has been more important. We're trying to accommodate and manage this increase in complaints through the various measures that I mentioned, including early resolution of complaints rather than fulsome investigations.
We try to look at these complaints in accordance with the complexity of each case. The increase in complexity, if I look at the Privacy Act for instance, is a function essentially of the fact that many years ago many complaints had to do with access rights; that is, whether individuals about whom the government had information were properly given information held about them. More recently there are more and more files or complaints or investigations that have to do with more systemic issues like information-sharing practices of departments; for instance, Bill C-51 but also border initiatives or other initiatives. We've gone from complaints and studies and investigations that were focused more on individual treatment and we are now moving to more systemic issues, which of course make things a bit more complex.