Yes, thank you, Mr. Boulerice.
I have already commented on the fees that should be abolished. Moreover, I agree with what Mr. Weiler just said. Sending an email should suffice rather than creating a new procedure to contact the government. People are already familiar with this method.
The greatest challenge federally is to find the right person's contact information. I don't know whether you have ever looked at Info Source, but it is very difficult to use. The same cannot be said for Quebec's act respecting the access to documents held by public bodies and the protection of personal information. The website of Quebec's access to information commission lists all organizations and their contact information. It is really easy to use. I'm not saying that this is not the case at the federal level, but an investment is needed—and it would probably be less than $12.9 million—to make sure the contact information for the right people is available.
Otherwise, there is not, to my knowledge, a single access to information commission in the world that has the necessary resources to fulfill its mandate. My concern with the many outstanding files at the federal level pertains mostly to the end result. Even if all the files were processed, the recommendation issued would not be binding.
If someone is not satisfied with the result, they can take the matter to the Federal Court. In that sense, I think the priority should be reforming the system rather than trying to determine what resources are needed to make the current system work.