I have suggested an arm's-length arrangement. At this point I think you need a central pool, because many of the issues are complex and involve several departments. Access coordinators not only need independence, but they also need to facilitate access. Right now they're gatekeepers for fees, for time extensions, for spending their time blanking out information. Their mandate and role is really for management; it's not for us as the users, primarily.
You need to have a different philosophy, a different independence, and a way for them to really do a job that helps us.