It's very important because ever since the act came in.... I heard Newfoundland took a few years to bring their record management up to speed in order for them to do duty to documents. Federally, our record management system is in shambles. Look at the Auditor General's report about the information management system of Shared Services Canada.
I've heard many people inside the system say that now that we've gone to electronic records, they don't even know how to find their own records anymore. It's a serious problem. I guess the answer is, in part, to bring in a duty to document. People go oral because they want to hide things, but also because they don't know how to get the material. You also need mechanisms to monitor that. An information commission is one mechanism.
You have archivists. In Quebec they can actually penalize people if there are certain records that aren't kept properly. That's what I mean by companion legislation; without one, you can't have the other. If you don't have proper record-keeping, if you have sloppy record-keeping, you're not going to get the records. If we don't even have a system—and we don't right now have a good record retrieval system—we're in crisis in this regard. I'm sorry to say the technology being used now is not very good.
This is the problem we really have to deal with. I don't necessarily agree that the problem is making a distinction between unpublished records and published records, because all you need is good management and retrieval, and transmission in a usable format.