I can't really comment on this particular file. I'm not even sure we have a complaint about it yet.
From my reading of the article, it was a request that would require the processing of 780,000 documents. I understand that sometimes there's a calculation, and depending on the number of pages some people have a little calculation. They're not supposed to do that, but they come up with how much time it's going to take one analyst to review this amount of paper. It is not acceptable that we would ask somebody to wait 80 years for an access. The question is then, how can we help the requester to narrow down, to scope down, what they're really looking into?
We're doing the same thing with complaints. That's why I talk to the complainants right away when we receive their complaints. If they know right away what they're looking for in 1,000 pages, then we can focus on the 100 pages that they really need. We are going to have a very successful and timely response. If we let it go and we don't respond right away, or we don't scope down the investigation or the request, it's going to take forever. We need to work with the complainants. We need to work with the institutions to help them understand that. They have an obligation under the act. I think most institutions do it; they have a duty to help. I think sometimes some stories like that come out and they focus on the wrong idea.